Current Openings
CUSTOMER SERVICE REPRESENTATIVE:
The Customer Service Representative’s role is to communicate with internal and external customers, enter orders, and perform a variety of additional activities to maintain excellent customer relationships. The position is a critical position as individuals in this role have direct communication with our customers. The daily interactions and accuracy of information, as well as timely and effective communication to our customers, are critical factors affecting our facility’s performance and customer retention. This position requires a high degree of organization and prioritization of daily tasks.
Duties of this position include, but are not limited to:
Receiving, processing, and monitoring customer’s orders.
Coordinating and facilitating orders from initial customer contact through final production and delivery of order.
Handling customer concerns and communicating to appropriate departments.
Involved in daily interaction with Account Managers, Planning, Production, and Shipping.
Provide excellent customer service through timely and accurate customer communications via email and telephone.
Accurately enter customer orders into order entry system.
Communicate status of orders into order entry system.
Manage inventory levels, reorder and ship quantities based on established parameters.
Project management of new designs.
Work with production staff and utilize internal systems to achieve on-time customer deliveries.
Work with sales staff to ensure accurate and timely customer communications.
Ensures customer retention/satisfaction.
All other duties assigned.
Qualifications:
3-5 years of customer service/relations experience.
Excellent interpersonal, problem-solving, organization and time management skills.
Must work effectively under pressure and prioritize work appropriately.
Strong oral, written and e-mail communication skills.
Computer program knowledge, including Microsoft Outlook, Word, and Excel.
Enthusiastic, customer focused, self-motivated, and innovative.
Excellent phone and email etiquette.
Courteous, professional communication and customer relationship/service.
Strong problem-solving skills.
Preferred Qualifications
BS/BA in appropriate field a plus.
Customer service experience in a manufacturing environment a plus.
Knowledge in corrugated packaging and flexo-graphic printing.
Rengo Packaging Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.